Terms And Conditions

Cancellation, Return & Refund Policy — Surti EnvelopesAt Surti Envelopes, your peace of mind is our priority.
We take immense pride in crafting premium gift envelopes, wedding covers, and occasion covers to make your celebrations extra special. We want you to be completely delighted with your purchase.
Please review our comprehensive policy below regarding cancellations, returns, and refunds.
1. 100% Damage & Quality Protection GuaranteeWe ensure every product is carefully packaged so it reaches you in pristine condition. However, if any item arrives damaged or defective:
Immediate Resolution: We will replace the item immediately at zero additional cost, or issue a 100% refund—whichever you prefer.To claim this guarantee, please reach out to our customer service with photographs of the damaged or defective item within 48 hours of delivery.2. Returns & Exchanges (Within 7 Days)Changed your mind or not entirely satisfied with your purchase?
You can initiate a return within 7 days of receiving your order.Eligible returns will receive a 100% refund of the product purchase price.Items must be unused, in their original packaging, and in the same condition that you received them.3. Order CancellationsOrders can be cancelled within 24 hours of placement, provided they have not yet been dispatched.To request a cancellation, please reach out immediately to our customer service team.4. Refund TimelinesTransit & Inspection: Refund processing timelines depend on courier transit times. Once the returned item is received back at our facility and inspected, your refund will be processed within 48 hours.Payment Mode: Refunds will be credited directly to your original payment method.Customer SupportNeed help with a return, cancellation, or replacement? We are here for you!
Customer Service Number: 9898042317